Shipping & Returns

Shipping & Returns – Blanketzzz.co.uk

Last updated: 24/11/2025

We want your shopping experience with Blanketzzz to be simple, transparent, and worry-free. Below you’ll find everything you need to know about shipping, delivery times, returns, and our 14-Day Money-Back Guarantee.

🚚 Shipping Information

Order Processing

All orders are prepared and dispatched within 4 business days maximum.
You will receive a confirmation email with tracking details once your parcel has been shipped.

Delivery Times

  • Usual delivery: 6–7 business days

  • Maximum delivery window: Up to 3 weeks

While delays are rare, we maintain a maximum delivery window of 3 weeks to account for external courier issues.

Delivery Guarantee – Full Refund if Late

If your order is not delivered within 3 weeks of dispatch, you will receive a full refund — no questions asked.
You may still keep the item if it eventually arrives.

Tracking Your Order

All orders include tracking.
You can monitor your parcel through the Track Your Order page on our website.

Incorrect or Incomplete Addresses

Please double-check your delivery details.
Blanketzzz cannot be held responsible for delays or failed deliveries caused by an incorrect address provided by the customer.

🔄 Returns & Refunds

14-Day Money-Back Guarantee

You have 14 days from the date of delivery to request a return for any reason.
If you are not satisfied with your order, we will refund you as long as the product meets the following conditions:

✔ Items must be:

  • Returned in their original condition

  • Clean, undamaged, and unused

  • Returned with accessories, packaging and labels when possible

Refunds are issued to your original payment method once we receive and inspect the returned product.

Return Procedure

To start a return, contact us at:

📧 contact@blanketzzz.co.uk
📞 +44 74 6604 4894

We will send you the return instructions and return address.
Please contact us before sending anything back, as this helps ensure quick processing.

Return Shipping Costs

  • Return shipping fees are the customer’s responsibility unless the item is faulty or incorrect.

  • We recommend using a tracked service.

Exchanges

If you wish to exchange an item (for a different weight, size or colour), contact us — exchanges depend on availability.

⚠️ Faulty, Damaged, or Incorrect Items

If your product arrives damaged, defective or not as ordered, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the issue

  • A brief description

We will replace the item or issue a full refund.

📩 Contact Us

If you need help with shipping or returns:

📧 contact@blanketzzz.co.uk
📞 +44 74 6604 4894
Or fill in the contact form on our Contact page.

We’re here to help.