Return & Refund Policy

Return & Refund Policy – Blanketzzz.co.uk

Last updated: 24/11/2025

Thank you for shopping at Blanketzzz.
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-Day Money-Back Guarantee under the conditions outlined below.

By placing an order on Blanketzzz.co.uk, you agree to the terms of this Return & Refund Policy.

1. 14-Day Money-Back Guarantee

You have 14 days from the date you receive your order to request a return for a refund.
If the product does not meet your expectations, you may return it — no questions asked.

To qualify for a refund:

Items must be returned in their original condition.
Items must be clean, undamaged, and free from signs of misuse.
All accessories, packaging, and labels should be included when possible.

Refunds are issued to the original payment method once we receive and inspect the returned item.

2. How to Request a Return

To start a return, please contact us:

📧 contact@blanketzzz.co.uk
📞 +44 74 6604 4894

Or use the form on our Contact page.

We will provide:

Return instructions
Return address
A unique return reference (if applicable)

Please do not send items back without contacting us first, as this may delay your refund.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item was delivered damaged or incorrect.
We recommend using a tracked shipping service to ensure the return arrives safely.

If a product arrives damaged, defective, or incorrect, Blanketzzz will cover the return shipping costs and provide a full replacement or refund.

4. Refund Processing Time

Once your return is received and inspected, we will notify you by email.
Refunds are typically processed within 5–10 business days after approval, depending on your bank or payment provider.

5. Exchanges

If you wish to exchange an item (for a different weight, size, or colour), please contact us.
Exchanges are subject to product availability.

6. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless damaged or defective upon arrival:

Items that have clear signs of wear, stains, or odours
Items returned after the 14-day return window
Free gifts or promotional items

7. Damaged or Faulty Items

If your order arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery with:

Your order number
Photos of the defect
A description of the issue

We will arrange a replacement or full refund as soon as possible.

8. Order Cancellations

You may cancel your order before it is shipped for a full refund.
Once the order has been dispatched, cancellation is no longer possible, and the standard return procedure applies.

9. Contact Us

For any issues regarding returns or refunds, you can reach us at: